Theora Link Pro supports both Apple® iOS and Android® devices. Download “Theora Link Pro™” via Google Play™ or the Apple® App Store.

Theora Connect works in the USA, Canada and Mexico. Call our customer support team for coverage in your area at 512-371-6164.

Unlimited contacts can be added to your loved ones’ “care team”. For a step-by-step set up check out this video and if you have any questions our support team is here to help at 512-371-6164.

The strap is made out of TPU (Thermoplastic polyurethane plastic), and the band is not changeable. The only color offered at the moment is black.

We offer two wristband lengths, a shorter (standard length) that measures 5 ¼ “ to 7” and a longer option that measures 6 ¼ “ to 7 ¾ “. Both of the wristbands have the option to add on an extender that adds ½ “ to either band.

The Theora Connect is IP67, which is water resistant. It should not be worn while swimming. The warranty does NOT cover water damage.

The battery lasts anywhere from 18-24 hours depending on the strength of the cell signal in the area. The battery will deplete faster if the watch is in a bad signal area. We recommend you charge your Theora Connect daily.

The watch will work in the US, Canada, and Mexico. A caregiver can monitor the loved one from anywhere in the world as long as they have Internet access.

Unlimited users can be added to your care team.

Care team members will receive one notification when the Theora Connect watch exits a Safe Zone and one notification when a Safe Zone is entered. You will receive the notification in a banner alert on your cell phone and under notifications in the Theora Link Pro application.

Under normal operations, the watch updates its location every 15 minutes to conserve battery. While in Live Location, the watch will update its location every 3 minutes. Additionally, the Safe Zone can be associated with your WiFi network and will trigger an alert as soon as the WiFi connection changes.

The smallest Safe Zone you can set is a 300 ft radius. You can also connect your Theora Connect smartwatch to your home WiFi which will set a Safe Zone to the smaller area covered by WiFi. When the watch enters or exits the WiFi connection you will receive an alert immediately. https://www.youtube.com/watch?v=qKa7m05cB0Q

If you have Smart Fall Detection enabled, and a fall occurs and there is no response, a call will be made to the programmed SOS number and all caregivers will be notified in their Theora Link Pro app that a fall occurred. If the wearer cancels the alert, then no alert will be sent. The watch will NOT call 911.

No, you can always add Smart Fall Detection later either through the Theora Link Pro app or by calling customer support at (512)-371-6164.

Yes, it can. The clasp is designed so that it needs to be unlocked with a special “key” that we provide. However, if the wearer is determined to remove the watch, it is possible to remove the watch without the “key”. If you decide that the locking clasp is too difficult or unnecessary, you can ask us for a non-locking clasp.

No, it cannot be replaced. The battery lasts around 2 to 3 years.

No. The watch is designed to work with our SIMs and carrier providers only.

Like your cell phone, the charges start the minute we activate the SIM in the watch. We activate the SIM right before we ship the watch so that we can test that it’s working and is ready to go when you receive it.

The watch will be assigned a US-based phone number. We will never charge you for calls to the watch. Refer to your telecommunication provider for any fees or charges that they may apply.

When we receive your order, we will process your order within 24-48 hrs. When the order is shipped, you will receive an email with the tracking information. The watch will be shipped FedEx 2 Day. If you are ordering from Canada, shipping will take longer.

Our default shipping is with “signature required” to ensure your loved one receives the wearable. After many of our customers experienced “porch pirate” events, we changed our default shipping to ensure you get your wearable with no hitches. If you want to have your wearable shipped with no signature required, you can change the shipping when you order, just know that there is no protection if something were to happen to your wearable.

Your Theora Connect will need to be charged daily, just like any smartwatch or mobile/cell phone. Charging only takes 1-2 hours. With our new voice-first charging feature, the watch will tell you when you have the watch correctly connected to the magnetic charger, and is charging. Note: If the watch is completely out of battery, it will not sound until it has a minimal charge. For more information click here.

The wearable has two buttons (the SOS button and the power button) on either side of the watch face. When looking at the watch (as if on your wrist) the red SOS button is on the left side and is labeled "SOS." The power button is on the right and is grey. Press and hold the grey power button for 3 to 5 seconds until you see "Theora Connect" appear on the screen of the watch face.

The wristband should be snug – but not tight – on the care recipient, so it doesn’t hang or move easily around the wrist. To resize the wearable strap, larger or smaller, lift up on the wristband and disengage the hook – then slide the bank in or out to make the wristband smaller/larger. See our video tutorial for a step by step visual instruction: here

For a full list/description check out our detailed FAQ here. Or if you prefer a document that is here here.

A step-by-step video on how to change your Theora Connect’s watch face is here. Or if you prefer a document, we have the same step-by-step here on page 2.

A step-by-step video on how to lock/unlock the Theora Connect locking clasp is here.

The quick start guide you received in your shipment will help get you set up and started with your Theora Link Pro app. If a follow-along video is easier, click this link. If you are still having trouble, contact our support team at 512-371-6164 and they will be happy to help get things set up!

You can download the “Theora Link Pro” app via Google Play™ for Android users or via the Apple® App Store for iPhone users.

Your Theora Connect’s phone number is on a sticker inside the Quick Start Guide and on the box, but if those are not at hand, you can easily find the number in the wearable. Tap the watch face to size down the home screen, tap the gear icon. Your wearables phone number will be shown just under the "User Settings" button.

From the Theora Link Pro app Main Menu, click on “Add a device”. Follow the prompts on your screen and fill out the information. Your device's phone number will be printed on a sticker attached to the Quick Start Guide you received with your device. If you need help or someone to walk you through, contact our support team at support@theoracare.com or call 512-371-6164. For more information check out our pdf guide here or our step-by-step tutorial here.

Guest users will need to download the Theora Link Pro app and create their own account before you invite them to your care team. Once they have the Theora Link Pro app downloaded and have created an account, go into your Theora Link Pro™ app. Find the 3 lines icon in the upper left-hand corner and tap it. Go to "Contacts" and tap the plus sign in the upper right-hand corner of the screen. Fill out their information to send them an invite. They will need to open the invite email they receive. Have them scroll through the email and tap on “Join the team”. Then they can return to the Theora Link Pro™ app and login. After filling out the information, scroll down and toggle the switch by the watch wearers name and enable.

Open your Theora Link Pro app and login. Click on settings at the bottom of the screen and select safe zones from the four buttons on the page. From there you can add a safe zone by clicking the "create a safe zone" button or remove a safe zone by selecting a previously created safe zone and deleting it. Or watch this tutorial video for step by step instructions here.

Smart Fall Detection is not 100% accurate and sometimes false falls will be detected.

Our support team is here to help you. If you need additional troubleshooting, please call support at 512-371-6164.

In the Theora Link Pro™ app, click on the device's profile you want to use Quik Connect with. Then tap the Quik Connect icon. Quik Connect sends a signal to the watch to call your smartphone, auto-connecting you and the wearer. When you are finished speaking with your loved one, hang up or tap the icon again to end the call.

On the dashboard, you can see each wearable’s battery life next to their name. As the primary caregiver, you will receive a low battery notification on your smartphone app when the watch needs to be charged. You can also check the battery life on the watch or when placing it on the charging cradle. Our watch has a feature called “shake to wake” this feature is a battery saving tool that will have the watch face look black when your loved one is going about everyday life and activities. If they twist their wrist to look at the watch it will “wake” and the screen will light up. Don’t worry all the same features and notifications work with “shake to wake” enabled, it is just preserving your battery life.

The wristband should be snug – but not tight – on the care recipient, so it doesn’t hang or move easily around the wrist. To resize the wearable strap, larger or smaller, lift up on the wristband and disengage the hook – then slide the bank in or out to make the wristband smaller/larger.

For a full list/description check out our detailed FAQ here.

See Adding guest users above.

The SOS button can be used by the care recipient by pressing and holding the side button marked “SOS” on the left side of the watch face until the timer is up. When the SOS button is pressed it calls the primary caregiver and sends all contacts a notification that the SOS has been pushed. When connected, the primary caregiver can speak directly with their loved one to assess the situation and send help if needed.

In case you need faster updates than the standard every 15-minute location update, turbo mode lets you receive updates every 3 minutes for 15 minutes. This feature is for locating someone who may have wandered outside a safe zone or off the property (You can also always update the map on the home screen for an updated location). To enable turbo mode:

• Open the Theora Link Smartphone App
• Select the care recipient
• Select settings (the black gearbox)
• Enable turbo mode – now you will receive updates every 3 minutes for the next 15 minutes
• Click “Save”

Our guide for all things Theora Link and Theora Connect can be found here. If you prefer video, we have Theora Link Pro app navigation tutorials for both Apple users and for Android users. As always, if you have any questions our support team is here to help. Call anytime during CST business hours at 512-371-6164.

We are pleased to offer an extended warranty beyond our standard 12-month warranty. This warranty includes “advanced exchange” where we will send you a replacement watch before you will need to send back the defective one, this is to ensure you will not be without a device at anytime. Click here to learn more and what the extended warranty offers.

Looking to update your payment information? Click this link and you can enter your new details there. Or if you prefer, you can call 512-371-6164 for customer service and support M-F 8am-5pm and Sat 10am-4pm and someone can assist you.

Smart Fall Detection is not 100% accurate and sometimes false falls will be detected.

You can test the watch by dropping your Theora Care watch from shoulder height. Select yes when the watch asks if you've fallen or wait for the watch to call the SOS number on its own.

Red means the watch is charging. Green means the watch is fully charged. The charger will go back to being red if the watch is left on the charger after it has fully charged. There are two ways to check the charge on the watch: Lift the watch off the charger and the voice prompt will tell you if the watch is fully charged. Or remove the watch from the charging cradle and press one of the side buttons if the time is not on the face of the watch. Then, swipe on the face of the watch from top to bottom (12 to 6 o’clock position.) Flashing yellow on the charging cradle means the watch is not seated properly. Reset the watch on the charger and make sure it's seated snugly. The SOS button should be facing up. Be sure the cord is firmly attached to the charging port. If the watch still isn't charging, gently wipe the metal dots on the back of the watch with a cotton swab and some alcohol and replace the watch on the charging port.

In rare circumstances, the watch may become unresponsive and will need to be rebooted. If that occurs, hold down the power button (right side of the watch) on the opposite side of the SOS button for 30 to 45 seconds. Continue holding down the button till the green power symbol comes on the screen, then let go of the button and the watch will reboot. Contact Support at (512) 371-6164 if your watch becomes unresponsive and needs to be rebooted. NOTE: Accidentally rebooting the watch will not harm the watch.

There is no voicemail on the watch. This message is simply the default message and means the call cannot be completed/connected at that time due to a poor cell signal. Please note: The watch is much smaller than a typical cell phone, so even though your cell phone has service, the watch may not be able to catch a signal at that time or in that area.

The band cannot be repaired or exchanged for another band. The band is specifically made and molded to the watch. We do not repair watch bands.

Your Theora Service covers cellular, support, and everything you need for the Theora Connect Watch to provide you with peace of mind. You can cancel your subscription anytime by calling support at (512) 371-6164 or emailing us at support@theoracare.com.