Theora Link Pro supports both Apple® iOS and Android® devices. Download “Theora Link Pro™” via Google Play™ or the Apple® App Store.

Theora Connect works in the USA, Canada and Mexico. Call our customer support team for coverage in your area at 512-371-6164.

Unlimited contacts can be added to your loved ones’ “care team”. For a step-by-step set up check out this video and if you have any questions our support team is here to help at 512-371-6164.

The strap is made out of TPU (Thermoplastic polyurethane plastic), and the band is not changeable. The only color offered at the moment is black.

We offer two wristband lengths, a shorter (standard length) that measures 5 ¼ “ to 7” and a longer option that measures 6 ¼ “ to 7 ¾ “. Both of the wristbands have the option to add on an extender that adds ½ “ to either band.

While your Theora Connect is water-resistant (IP67 rated), it is NOT water-proof. What’s the difference? Water-resistant can handle the accidental spill of a drink, walking in the rain, and washing of the hands. It can NOT, however, handle any sort of prolonged water exposure or submersion, like showering, taking a bath, or a dip in the pool.

It takes 1-2 business days to ship, plus the shipping time (standard is 2-day).

Our default shipping is with “signature required” to ensure your loved one receives the wearable. After many of our customers experienced “porch pirate” events, we changed our default shipping to ensure you get your wearable with no hitches. If you want to have your wearable shipped with no signature required, you can change the shipping when you order, just know that there is no protection if something were to happen to your wearable.

In the Theora Link Pro™ app, click on the device's profile you want to use Quik Connect with. Then tap the Quik Connect icon. Quik Connect sends a signal to the watch to call your smartphone, auto-connecting you and the wearer. When you are finished speaking with your loved one, hang up or tap the icon again to end the call.

On the dashboard, you can see each wearable’s battery life next to their name. As the primary caregiver, you will receive a low battery notification on your smartphone app when the watch needs to be charged. You can also check the battery life on the watch or when placing it on the charging cradle. Our watch has a feature called “shake to wake” this feature is a battery saving tool that will have the watch face look black when your loved one is going about everyday life and activities. If they twist their wrist to look at the watch it will “wake” and the screen will light up. Don’t worry all the same features and notifications work with “shake to wake” enabled, it is just preserving your battery life.

The wristband should be snug – but not tight – on the care recipient, so it doesn’t hang or move easily around the wrist. To resize the wearable strap, larger or smaller, lift up on the wristband and disengage the hook – then slide the bank in or out to make the wristband smaller/larger.

For a full list/description check out our detailed FAQ here.

See Adding guest users above.

The SOS button can be used by the care recipient by pressing and holding the side button marked “SOS” on the left side of the watch face until the timer is up. When the SOS button is pressed it calls the primary caregiver and sends all contacts a notification that the SOS has been pushed. When connected, the primary caregiver can speak directly with their loved one to assess the situation and send help if needed.

In case you need faster updates than the standard every 15-minute location update, turbo mode lets you receive updates every 3 minutes for 15 minutes. This feature is for locating someone who may have wandered outside a safe zone or off the property (You can also always update the map on the home screen for an updated location). To enable turbo mode:

• Open the Theora Link Smartphone App
• Select the care recipient
• Select settings (the black gearbox)
• Enable turbo mode – now you will receive updates every 3 minutes for the next 15 minutes
• Click “Save”

Our guide for all things Theora Link and Theora Connect can be found here. If you prefer video, we have Theora Link Pro app navigation tutorials for both Apple users and for Android users. As always, if you have any questions our support team is here to help. Call anytime during CST business hours at 512-371-6164.

We are pleased to offer an extended warranty beyond our standard 12-month warranty. This warranty includes “advanced exchange” where we will send you a replacement watch before you will need to send back the defective one, this is to ensure you will not be without a device at anytime. Click here to learn more and what the extended warranty offers.

Looking to update your payment information? Click this link and you can enter your new details there. Or if you prefer, you can call 512-371-6164 for customer service and support M-F 8am-5pm and Sat 10am-4pm and someone can assist you.